Last Updated: August 22, 2026
These Service Provider Terms of Use ("Provider Terms") govern access to and use of the Haul Service by Service Providers.
By registering, bidding, accepting jobs, dispatching crews, or otherwise using the Haul Service as a Service Provider, the Service Provider agrees to these Provider Terms and all policies expressly incorporated by reference. Each individual accepting these Provider Terms on behalf of a Service Provider represents and warrants that the individual has authority to bind that business.
Service Providers are independent businesses and independent contractors solely responsible for the manner and means of performing all services.
Haulwerk provides an electronic marketplace and related booking, communications, pricing-tool, workflow, and payment-facilitation technology. Haulwerk does not itself perform hauling, moving, transportation, loading, labor, waste-removal, or disposal services; does not take possession, custody, or control of any goods or cargo; and does not assume responsibility for goods or cargo. The Service Provider, and not Haulwerk, is solely responsible for performing or declining each job.
Customers submit service requests, and Service Providers independently decide whether and on what terms to respond, bid, accept, schedule, route, staff, and perform services. The Service Provider and customer are the sole parties to the agreement for the hauling, moving, transportation, disposal, or other services performed by the Service Provider (collectively, "Provider Services"), even when they communicate, document terms, or make or receive payments through the Haul Service. Haulwerk is not a party to the agreement for Provider Services.
"Provider Personnel" means the Service Provider's owners, officers, employees, drivers, crews, agents, subcontractors, and temporary workers. The Service Provider is responsible for the acts and omissions of Provider Personnel as if they were the Service Provider's own acts and omissions.
Except solely for the limited payment-collection agency expressly described in Section 7, nothing in these Provider Terms creates:
Haulwerk does not:
Service Providers retain exclusive control over:
Service Providers are solely responsible for all:
The Service Provider is solely responsible for recruiting, selecting, training, supervising, directing, compensating, classifying, disciplining, and terminating Provider Personnel and for ensuring that Provider Personnel comply with these Provider Terms.
Service Providers represent and warrant, on an ongoing basis, that they and all Provider Personnel:
Service Providers are solely responsible for determining and satisfying all licensing, permit, registration, insurance, and operating-authority requirements applicable to their services, vehicles, personnel, subcontractors, and operating jurisdictions.
Any administrative review or acceptance by Haulwerk does not relieve the Service Provider of its compliance obligations or constitute legal advice, certification, or a guarantee that the Service Provider is authorized to operate. The Service Provider must promptly notify Haulwerk of any expiration, suspension, revocation, investigation, or restriction affecting its authority to perform services.
For every job involving regulated moving, transportation, waste, or disposal services, the Service Provider is solely responsible for determining and satisfying any carrier, household-mover, broker, waste-hauler, or other operating-authority requirements applicable to the Provider Services. The Service Provider must issue directly to the customer, under the Service Provider's legal name and permit number, every estimate, service agreement, bill of lading, disclosure, notice, valuation or cargo-coverage election, change order, receipt, and other document required by law. A Service Provider may not offer or perform a regulated service through the Haul Service unless the Service Provider is legally authorized and Haulwerk has enabled that service category for the applicable jurisdiction.
Haulwerk may restrict, condition, or disable any service category or jurisdiction to address legal or regulatory requirements. Platform availability does not represent that a service is lawful for a particular Service Provider, vehicle, worker, item, route, or jurisdiction.
Service Providers must continuously maintain the coverages, limits, classifications, and endorsements specified in Haulwerk's then-applicable Provider Insurance Requirements, which are made available during onboarding, through the Provider dashboard, or otherwise by Haulwerk and are incorporated into these Provider Terms by reference.
At a minimum, unless the Provider Insurance Requirements impose higher requirements, Service Providers must maintain:
Higher limits, additional coverages, classifications, and endorsements may apply based on:
As specified in the Provider Insurance Requirements or by Haulwerk for a particular job, customer, service tier, or partnership, Service Providers must:
A Service Provider may not accept or perform a job unless it satisfies all insurance requirements applicable to that job. Haulwerk may grant a written, limited exception to a nonstatutory requirement only through an authorized officer and only where documented alternative risk controls are in place. No exception may waive insurance required by law, commercial automobile coverage for a vehicle used in Provider Services, or workers' compensation coverage for a worker for whom coverage is legally required.
Haulwerk may conduct an administrative review of insurance documentation for platform-access and risk-management purposes, contact insurers or producers to confirm submitted information, and suspend access while documentation is incomplete, expired, or under review. Haulwerk has no duty to obtain coverage for a Service Provider or continuously monitor, independently audit, or guarantee the existence, scope, validity, collectability, or sufficiency of any policy.
Any review, acceptance, or processing of insurance documentation:
The Service Provider's insurance obligations do not limit its defense, indemnification, or other obligations under these Provider Terms.
Service Providers are solely responsible for:
Service Providers must:
The Service Provider must ensure that Provider Personnel are appropriately licensed, trained, supervised, and insured and must maintain reasonable records demonstrating compliance.
Service Providers may refuse any job they believe:
The Service Provider must pause or refuse work that is unlawful, unsafe, materially outside the disclosed scope, or beyond its insurance or licensing authority and must promptly notify Haulwerk of any material safety or compliance concern.
Service Providers must not accept, handle, load, transport, store, or dispose of hazardous, prohibited, restricted, or regulated materials through the Haul Service unless the applicable service category is expressly enabled by Haulwerk and the Service Provider possesses every authorization, trained person, vehicle, equipment, procedure, disclosure, and insurance required by law and the Provider Insurance Requirements.
Service Providers remain solely responsible for identifying, handling, transporting, refusing, or disposing of regulated materials.
Haulwerk does not inspect loads, classify materials, or undertake responsibility for determining whether materials are hazardous, prohibited, restricted, or regulated. Any automated flag, content analysis, or platform information is supplemental only and may be incomplete or inaccurate.
The Service Provider may not rely on Haulwerk, customer descriptions, photographs, automated outputs, or platform review to make safety, classification, acceptance, handling, transportation, disposal, licensing, or insurance decisions.
Service Providers acknowledge:
Providers retain sole control over:
If actual job conditions materially differ from disclosed conditions, Service Providers may:
For each accepted job, the electronic job record, accepted bid or price, applicable platform fee, anticipated payout timing, and any Provider-issued estimate, service agreement, change order, or other required document form part of the written transaction record. The Service Provider is responsible for providing the customer all legally required service terms and documents and for obtaining any legally required customer signatures or approvals.
Payments are processed through Stripe Connect.
Solely for payment collection, Haulwerk acts as the Service Provider's limited agent to receive customer payments for Provider Services through the applicable payment processor. This limited agency does not extend to performing, supervising, directing, guaranteeing, or assuming responsibility for Provider Services and does not make Haulwerk the seller, employer, carrier, mover, disposal operator, or fiduciary with respect to Provider Services.
Haulwerk may:
Haulwerk may delay, freeze, reverse, reserve, withhold, or offset amounts only on reasonable grounds relating to an identified fee, refund, chargeback, payment failure, fraud or security concern, legal requirement, processor requirement, customer dispute, breach of these Provider Terms, or reasonably anticipated liability. Haulwerk will remit undisputed earned amounts in accordance with the applicable job record, disclosed payout timing, processor rules, and applicable law. Earned payouts will not be forfeited solely as a penalty.
Platform fees may include percentage-based fees, booking fees, promotional fees, payment-processing-related fees, enterprise-partnership fees, lead-generation fees, advertising or placement fees, or other disclosed charges.
Unless otherwise agreed in writing by Haulwerk, the standard platform fee is eighteen percent (18%) of the gross booking amount.
“Gross booking amount” includes the accepted booking price and any approved additional charges, surcharges, disposal-related charges, or other authorized service-related amounts, but excludes taxes collected and remitted where required by law.
Haulwerk may offer alternative fee arrangements, negotiated pricing, promotional pricing, preferred-provider arrangements, enterprise pricing, pilot programs, geographic pricing, or reduced fees for certain providers, partnerships, service tiers, or campaigns.
Haulwerk reserves the right to modify platform fees, fee structures, payout timing, reserve requirements, or pricing programs upon notice as permitted by applicable law.
Service Providers acknowledge that:
Service Providers agree not to:
These restrictions survive for twelve (12) months following the last interaction with a customer obtained through the Haul Service.
Violations may result in:
The Service Provider represents and warrants that it owns or otherwise possesses all rights, permissions, notices, and consents necessary to submit business information, logos, photographs, videos, communications, and other content to the Haul Service ("Provider Content") and to grant the rights described in this Section without violating any law, contract, privacy right, publicity right, or intellectual-property right.
The Service Provider grants Haulwerk a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, process, reproduce, display, transmit, and use Provider Content as reasonably necessary to operate, secure, support, market, and improve the Haul Service, administer bookings, investigate disputes, comply with law, and exercise Haulwerk's rights under these Provider Terms. Marketing use of identifiable customer content requires a lawful basis and any required consent.
Product-development, analytics, or artificial-intelligence use of customer-derived content must be consistent with Haulwerk's Privacy Policy and applicable law and should use deidentified or aggregated information where reasonably practicable.
Customer names, contact information, addresses, photographs, job details, access information, communications, location information, and other nonpublic customer information ("Customer Data") may be used by the Service Provider only to evaluate, arrange, perform, document, support, or resolve the applicable Provider Services. The Service Provider must not sell Customer Data, use it for unrelated marketing, disclose it except to authorized Provider Personnel or as required by law, or retain it longer than reasonably necessary for those purposes or a documented legal obligation.
The Service Provider must maintain reasonable administrative, technical, and physical safeguards for Customer Data; restrict access to persons who need it for the applicable Provider Services; ensure Provider Personnel comply with these obligations; and notify Haulwerk without undue delay, and no later than twenty-four (24) hours after discovery, of any actual or suspected unauthorized access, use, disclosure, loss, or security incident involving Customer Data.
Haulwerk may rank or recommend providers based on:
Placement, ranking, recommendation, a document-status indicator, or Preferred Provider status does not constitute certification, endorsement, warranty, or guarantee by Haulwerk.
Any document-status indicator means only that Haulwerk received or administratively reviewed the specifically identified information at the stated point in time; it does not guarantee accuracy, completeness, authenticity, continuing validity, performance, safety, insurance coverage, or legal compliance. Preferred Provider status is discretionary, conditional, non-exclusive, and revocable and does not guarantee placement, job volume, or revenue. Haulwerk will identify paid or sponsored placement to users where required by applicable law.
Haulwerk may investigate:
Haulwerk may:
The Service Provider must notify Haulwerk promptly, and no later than twenty-four (24) hours after becoming aware, of any accident, injury, property damage, vehicle incident, customer complaint involving alleged injury or significant damage, regulatory inquiry, citation, insurance claim, or threatened claim relating to a Haul job. The Service Provider must preserve relevant evidence and records, cooperate with Haulwerk and applicable insurers, and refrain from making unauthorized admissions or settlements on Haulwerk's behalf.
Haulwerk's reservation or exercise of investigation, review, suspension, communication, or cooperation rights does not transfer the Service Provider's responsibilities to Haulwerk or create a duty by Haulwerk to continuously monitor a Service Provider, prevent harm, inspect work, direct Provider Personnel, or intervene in Provider Services.
THE HAUL SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."
TO THE FULLEST EXTENT PERMITTED BY LAW, HAULWERK DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
Haulwerk does not guarantee:
TO THE FULLEST EXTENT PERMITTED BY LAW, HAULWERK, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND REPRESENTATIVES SHALL NOT BE LIABLE TO A SERVICE PROVIDER FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY; BUSINESS INTERRUPTION; OR COST OF SUBSTITUTE SERVICES.
WITHOUT LIMITING THE FOREGOING, HAULWERK SHALL NOT BE LIABLE TO A SERVICE PROVIDER FOR CLAIMS ARISING FROM OR RELATING TO PROVIDER SERVICES; PROVIDER PERSONNEL; VEHICLES OR EQUIPMENT; CUSTOMER INFORMATION; DISPOSAL ACTIVITIES; THIRD-PARTY CONDUCT; OR THE SERVICE PROVIDER'S ACTS, OMISSIONS, BREACHES, OR LEGAL NONCOMPLIANCE.
TO THE FULLEST EXTENT PERMITTED BY LAW, HAULWERK'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE PROVIDER TERMS OR THE HAUL SERVICE SHALL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE PLATFORM FEES ACTUALLY RETAINED BY HAULWERK FROM THE SERVICE PROVIDER DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
THE FOREGOING EXCLUSIONS AND CAP APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE OR HAULWERK WAS ADVISED OF THE POSSIBILITY OF DAMAGES. NOTHING IN THESE PROVIDER TERMS EXCLUDES OR LIMITS LIABILITY FOR HAULWERK'S FRAUD, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR OTHER LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE PROVIDER SHALL DEFEND, INDEMNIFY, AND HOLD HARMLESS HAULWERK, LLC, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUCCESSORS, ASSIGNS, CUSTOMERS, AND APPLICABLE DEMAND PARTNERS (COLLECTIVELY, THE "INDEMNIFIED PARTIES") FROM AND AGAINST ALL CLAIMS, DEMANDS, ACTIONS, PROCEEDINGS, LIABILITIES, LOSSES, DAMAGES, JUDGMENTS, SETTLEMENTS, FINES, PENALTIES, COSTS, AND EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES AND DEFENSE COSTS, ARISING OUT OF OR RELATING TO A COVERED CLAIM.
"Covered Claim" means any claim arising out of or relating to: (a) services performed, accepted, declined, or arranged by the Service Provider; (b) any act, omission, negligence, misconduct, or alleged wrongdoing of the Service Provider or Provider Personnel; (c) breach of these Provider Terms or an incorporated policy; (d) bodily injury, death, property damage, or loss of property; (e) vehicles, drivers, equipment, loading, transportation, or disposal; (f) employment, wage, classification, workers' compensation, or labor matters; (g) subcontractors or temporary workers; (h) hazardous or regulated materials or environmental violations; (i) licensing, permitting, insurance, tax, or regulatory failures; (j) customer communications, representations, disputes, or refunds; or (k) infringement, privacy, confidentiality, or data-security violations caused by the Service Provider or Provider Personnel.
The duty to defend is immediate upon Haulwerk's tender of a claim, is separate from the duty to indemnify, and applies to allegations that, if proven, would constitute a Covered Claim. The Service Provider shall advance or promptly reimburse reasonable defense costs as incurred.
The Service Provider shall provide counsel reasonably acceptable to Haulwerk. Haulwerk may participate with counsel of its choice at its own expense, except that the Service Provider shall pay such costs where a conflict of interest exists or the Service Provider fails to provide an adequate defense. The Service Provider may not settle a claim in a manner that admits fault by, imposes obligations on, or fails to provide a complete release of an Indemnified Party without Haulwerk's prior written consent.
These obligations are not limited by the amount or availability of insurance, workers' compensation benefits, or any limitation of liability in these Provider Terms.
These obligations do not apply to the extent a Covered Claim or loss is caused by an Indemnified Party's negligence, gross negligence, willful misconduct, fraud, violation of law, or other conduct that cannot lawfully be indemnified. For a mixed-fault claim, the Service Provider's indemnification obligation applies only to the portion attributable to the Service Provider or Provider Personnel. The duty to defend applies to allegations of a Covered Claim attributable to the Service Provider or Provider Personnel, subject to equitable allocation or reimbursement when fault is determined.
The defense, indemnification, and hold-harmless obligations survive suspension, termination, and completion of any job.
Haulwerk shall not be liable for failures or delays resulting from events beyond reasonable control.
16.1 Agreement to Arbitrate. Except for the limited exceptions below, the Service Provider and Haulwerk agree that every dispute, claim, or controversy arising out of or relating to these Provider Terms, the Haul Service, Provider Services, the parties' relationship, payments, termination, or any incorporated policy shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The Federal Arbitration Act governs this Section. The arbitration shall be heard by one arbitrator, may occur remotely unless the arbitrator requires otherwise, and shall be seated in Los Angeles County, California. Judgment on the award may be entered in any court having jurisdiction.
16.2 Informal Notice. Before initiating arbitration, a party must send the other a written notice describing the claimant, account, factual basis, requested relief, and good-faith settlement demand and allow thirty (30) days for informal resolution. Notices to Haulwerk must be sent to support@haulwerk.com with the subject "Legal Dispute Notice." Any limitations period is tolled during this thirty-day period to the extent permitted by law.
16.3 Arbitrability. The arbitrator, and not a court, has exclusive authority to resolve disputes concerning the interpretation, applicability, enforceability, formation, or scope of this arbitration agreement, except that a court shall decide any dispute concerning the class, collective, representative, consolidated, or mass-action waiver.
16.4 Limited Exceptions. Either party may bring an individual claim within the jurisdiction of a small claims court. Either party may also seek temporary or preliminary injunctive relief in court to protect confidential information, intellectual property, account security, payment systems, or the integrity of the Haul Service while arbitration is pending.
16.5 JURY AND CLASS-ACTION WAIVERS. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE PROVIDER AND HAULWERK EACH WAIVE THE RIGHT TO A JURY TRIAL. CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR MASS ACTION OR ARBITRATION.
16.6 Opt Out. A Service Provider may opt out of this arbitration agreement by sending an email to support@haulwerk.com within thirty (30) days after first accepting these Provider Terms. The notice must identify the Service Provider's legal name and account email and state that the Service Provider opts out of arbitration. Opting out does not affect any other provision or the Service Provider's access to the Haul Service.
16.7 Severability. If a portion of this Section is held unenforceable, it shall be enforced to the maximum extent permitted and severed, and the remainder remains effective; however, no class, collective, representative, consolidated, or mass arbitration may proceed unless Haulwerk expressly agrees in writing.
Service Providers consent to electronic notices, communications, agreements, disclosures, and records. The Service Provider must maintain current email, telephone, business-address, and authorized-representative information. Notices sent to the most recent contact information associated with the account are effective as provided by applicable law.
Haulwerk may suspend, restrict, or terminate provider access, job eligibility, payment functionality, or Preferred Provider status at any time for:
Termination does not affect accrued rights or obligations or Haulwerk's obligation to remit undisputed earned payouts subject to applicable fees, refunds, reserves, disputes, chargebacks, legal holds, and processor requirements. Provisions concerning payments, anti-circumvention, content licenses, Customer Data, investigations, disclaimers, limitations of liability, indemnification, arbitration, governing law, and general provisions survive termination to the extent necessary to give them effect.
These Provider Terms are governed by California law, without regard to conflict-of-laws principles. Subject to the arbitration provisions, the state and federal courts located in Los Angeles County, California have exclusive jurisdiction over any dispute not required to be arbitrated, and each party consents to personal jurisdiction and venue in those courts.
These Provider Terms, Haulwerk's generally applicable Terms of Use, the versioned Provider Insurance Requirements presented to the Service Provider, and any applicable job-specific, state-specific, or program terms expressly incorporated by reference constitute the entire agreement concerning the Service Provider's use of the Haul Service. These Provider Terms control in the event of a conflict, except that job-specific terms control only as to that job's scope, accepted price, schedule, customer-approved changes, and payout calculation, and a state-specific addendum controls only where it expressly says that applicable law requires a different term. No job record, dashboard statement, support communication, or program term overrides provisions concerning contractor status, insurance, Customer Data, disclaimers, limitation of liability, indemnification, arbitration, or governing law unless a written amendment expressly identifies the provision being changed and is approved by an authorized Haulwerk officer.
If any provision is held invalid or unenforceable, it shall be enforced to the maximum extent permitted and the remaining provisions remain in effect. A failure or delay in enforcing a provision is not a waiver. The Service Provider may not assign or delegate its rights or obligations without Haulwerk's prior written consent; Haulwerk may assign these Provider Terms in connection with a merger, financing, reorganization, or sale of all or substantially all of its business or assets. Except for the Indemnified Parties, there are no third-party beneficiaries.
Haulwerk may update these Provider Terms or incorporated policies prospectively upon reasonable electronic notice. Material changes to arbitration, fees, insurance minimums, data-use rights, disclaimers, limitation of liability, or indemnification require affirmative re-acceptance before the Service Provider continues using affected functionality. Other changes apply on the stated effective date, and continued use after that date constitutes acceptance to the extent permitted by law.