Posted: September 12, 2026
Effective: October 15, 2026
These Haul Driver App Terms of Use ("Driver Terms") govern your individual access to and use of the Haul Driver application, driver-facing websites, job communications, navigation and status tools, and related driver features provided by Haulwerk, LLC (collectively, the "Driver App").
You may use the Driver App only if a service-provider company with an active Haul account (the "Service Provider") has authorized you as one of its users or drivers. By creating or using a driver account, you agree to these Driver Terms. If you do not agree, do not use the Driver App.
The Service Provider's separate Service Provider Terms govern the company's commercial relationship with Haulwerk, including jobs, payouts, insurance, licensing, personnel, and Provider Services. These Driver Terms govern your individual use of Haul's software. If you are also authorized to accept the Service Provider Terms on behalf of the company, both agreements may apply to you in those different capacities.
Haulwerk may update these Driver Terms from time to time as described in Section 13. Your continued use of the Driver App after an updated version becomes effective may constitute acceptance of the updated Driver Terms, unless Haulwerk requires affirmative acceptance.
You must be at least 18 years old, provide accurate information, and be authorized by a Service Provider to use the Driver App. If you drive a vehicle in connection with a Haul job, you must have a valid driver's license and any other authorization required by law or by the Service Provider.
Your account is personal to you. You may not share login credentials, allow another person to use your account, or impersonate another driver. You are responsible for activity under your account and must promptly notify Haulwerk or the Service Provider if you believe your account has been compromised.
A Service Provider may add, limit, suspend, or remove your access to its company account. Haulwerk may also require identity, device, security, or account verification.
Haulwerk provides technology used by Service Providers and their authorized personnel. Haulwerk does not employ you, hire you to perform Provider Services, set your wages, provide your vehicle, supervise your work, or determine your employment or contractor status with the Service Provider.
Your employment, contractor, ownership, or other relationship with the Service Provider is determined by your agreement with that Service Provider and applicable law. Nothing in these Driver Terms creates an employment, partnership, joint venture, franchise, fiduciary, or agency relationship between you and Haulwerk.
The Service Provider, not Haulwerk, is responsible for your compensation, scheduling, supervision, training, employment classification, payroll, taxes, workers' compensation, vehicle requirements, and other personnel obligations. The Driver App does not give you an individual right to provider payouts or other amounts owed to the Service Provider.
Subject to these Driver Terms, Haulwerk grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use the Driver App on compatible devices solely in connection with your authorized work for a Service Provider.
You may not copy, sell, rent, sublicense, modify, distribute, scrape, data-mine, reverse engineer, interfere with, bypass security for, or attempt unauthorized access to the Driver App or related systems, except to the extent applicable law expressly permits an activity that cannot be restricted by contract. You may not use automated scripts, bots, or similar tools to manipulate job availability, status, bids, location, or platform records.
The Driver App, software, branding, and related intellectual property remain owned by Haulwerk or its licensors. No rights are granted except as expressly stated here.
The Driver App may show jobs assigned or made available through your Service Provider's Haul account. The Service Provider remains responsible for accepting, staffing, and performing Provider Services and for ensuring that you are authorized for the work you perform.
Haul is for local, intrastate junk removal, cleanouts, and permitted delivery services. You may not knowingly use the Driver App to perform a job that crosses a state line, is part of an interstate shipment, or constitutes a prohibited residential move or household-goods move. You may not transport a customer's used household goods, furniture, boxes, personal effects, or other possessions from a residence to another residence, storage facility, or other location for the customer's continued possession or use when the activity constitutes or may constitute regulated household-goods moving.
You must not knowingly handle, transport, or dispose of hazardous, illegal, prohibited, or specially regulated materials through Haul unless the Service Provider and Haul have expressly enabled that activity and all required legal, safety, and insurance requirements are satisfied.
If a job appears prohibited, unlawful, unsafe, materially different from its description, or outside your or the Service Provider's authority, you must pause or decline the work and notify the Service Provider and, when appropriate, Haulwerk through the available support tools.
You are responsible for operating safely and complying with traffic, parking, vehicle, disposal, environmental, and other applicable laws while performing work for the Service Provider.
Do not interact with the Driver App in a manner that violates distracted-driving laws or creates an unsafe condition. Use lawful hands-free functionality or stop the vehicle safely before interacting with the app when required.
Customers and other passengers may not ride in a Service Provider vehicle through Haul. You may not represent that Haulwerk provides passenger transportation or authorize a passenger ride on Haulwerk's behalf.
You may not harass, threaten, discriminate against, defraud, steal from, mislead, or engage in unsafe or unlawful conduct toward customers, other users, Haulwerk personnel, or third parties. You may not request or accept off-platform payment for a Haul-originated job for the purpose of avoiding platform fees.
You must promptly report to the Service Provider, and when appropriate to Haulwerk, any significant accident, injury, property-damage event, vehicle incident, material customer complaint, safety issue, regulatory contact, or threatened claim relating to a Haul job. You may not make an admission, promise, settlement, or representation on Haulwerk's behalf without Haulwerk's written authorization.
Job information may include customer names, addresses, telephone numbers, photographs, access instructions, messages, and other nonpublic information ("Customer Data"). You may use Customer Data only as reasonably necessary to perform the applicable Haul job, communicate through approved channels, address safety or support issues, or comply with law.
You may not sell, disclose, publish, retain for unrelated purposes, use for personal solicitation, or use Customer Data to move a Haul-originated transaction off the platform. You must take reasonable steps to protect Customer Data and promptly report suspected unauthorized access or disclosure.
The Driver App may require access to device location, camera, notifications, network, or other device features to provide job status, routing, proof-of-service, fraud-prevention, safety, or operational functions. Location collection and other personal-information practices are described in Haulwerk's Privacy Policy and applicable in-app disclosures. Disabling required device permissions may limit Driver App functionality.
You consent to receive service-related electronic communications, including email, SMS, push notifications, in-app messages, account notices, and electronic records. Message and data rates may apply. Marketing messages, if any, are subject to applicable consent and opt-out requirements.
The Driver App may use or link to third-party maps, communications, payment, analytics, operating-system, or other services. Haulwerk does not control third-party services and is not responsible for their availability, accuracy, terms, or privacy practices.
Haulwerk may suspend, restrict, or terminate your Driver App access for security, fraud, safety, customer-protection, prohibited-service, legal or regulatory, platform-integrity, account, or policy reasons. The Service Provider may also remove your company authorization.
Termination of your Driver App access does not determine your employment or other relationship with the Service Provider and does not create any right against Haulwerk for wages, lost work, lost earnings, or continued access to Haul jobs.
THE DRIVER APP IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, HAULWERK DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
HAULWERK DOES NOT GUARANTEE JOB AVAILABILITY, CONTINUED ACCESS, EARNINGS, WAGES, PROVIDER PAYOUTS, CUSTOMER CONDUCT, JOB INFORMATION, ROUTE INFORMATION, NETWORK AVAILABILITY, OR THAT THE DRIVER APP WILL BE ERROR-FREE OR UNINTERRUPTED.
TO THE FULLEST EXTENT PERMITTED BY LAW, HAULWERK AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND REPRESENTATIVES WILL NOT BE LIABLE TO YOU FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST EARNINGS, PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY; BUSINESS INTERRUPTION; OR COST OF SUBSTITUTE SERVICES.
WITHOUT LIMITING THE FOREGOING, HAULWERK WILL NOT BE LIABLE TO YOU FOR LOSSES ARISING FROM OR RELATING TO YOUR RELATIONSHIP WITH THE SERVICE PROVIDER; WAGES OR COMPENSATION; PROVIDER SERVICES; CUSTOMER CONDUCT; VEHICLES OR EQUIPMENT; TRAFFIC OR ROUTING; CUSTOMER PROPERTY OR CARGO; LOADING, TRANSPORTATION, DELIVERY, REMOVAL, OR DISPOSAL; THIRD-PARTY SERVICES; OR THE ACTS OR OMISSIONS OF THE SERVICE PROVIDER, OTHER PROVIDER PERSONNEL, CUSTOMERS, OR THIRD PARTIES.
TO THE FULLEST EXTENT PERMITTED BY LAW, HAULWERK'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE DRIVER TERMS OR THE DRIVER APP WILL NOT EXCEED $100.
These limitations apply regardless of the theory of liability and even if a remedy fails of its essential purpose. Nothing in these Driver Terms limits liability for Haulwerk's fraud, gross negligence, willful misconduct, or other liability that cannot lawfully be limited.
To the fullest extent permitted by law, you will indemnify and hold harmless Haulwerk, its affiliates, and their officers, directors, employees, agents, representatives, successors, and assigns from third-party claims, liabilities, losses, damages, fines, penalties, costs, and reasonable attorneys' fees arising out of or relating to your intentional misconduct, unlawful conduct, misuse or disclosure of Customer Data, infringement of another person's rights, unauthorized use of the Driver App, or material breach of these Driver Terms.
These obligations do not apply to the extent a claim is caused by the negligence, gross negligence, willful misconduct, fraud, or violation of law of the Haulwerk party seeking indemnification. The Service Provider's separate indemnification obligations under the Service Provider Terms are not reduced by this Section.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Except for the limited exceptions below, any dispute between you and Haulwerk arising out of or relating to these Driver Terms or your use of the Driver App will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its applicable Consumer Arbitration Rules. The Federal Arbitration Act governs this Section.
Before starting arbitration, the complaining party must send written notice describing the dispute and requested relief and allow 30 days for informal resolution. Notices to Haulwerk must be sent to support@haulwerk.com with the subject "Legal Dispute Notice."
Either party may bring an eligible individual claim in small claims court and may seek temporary or preliminary injunctive relief in court to protect account security, confidential information, payment systems, or intellectual-property rights.
YOU AND HAULWERK EACH WAIVE A JURY TRIAL TO THE FULLEST EXTENT PERMITTED BY LAW. CLAIMS MAY BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN A CLASS, COLLECTIVE, REPRESENTATIVE, CONSOLIDATED, OR MASS ACTION OR ARBITRATION. The arbitrator decides disputes concerning the interpretation, applicability, enforceability, formation, or scope of this arbitration agreement, except that a court decides the enforceability of the class, collective, representative, consolidated, or mass-action waiver.
If any portion of this Section is unenforceable, it will be enforced to the maximum lawful extent and severed, and the remainder will remain effective. No class, collective, representative, consolidated, or mass arbitration may proceed unless Haulwerk expressly agrees in writing.
You may opt out of this arbitration agreement by emailing support@haulwerk.com within 30 days after first accepting these Driver Terms. Your notice must include your name and Driver App account email and state that you opt out of arbitration. Opting out does not affect any other provision or your access to the Driver App.
If you previously opted out of arbitration under an earlier version of these Driver Terms, that opt-out remains effective. If you did not timely opt out under the version of the Driver Terms you originally accepted, an update to these Driver Terms does not create a new arbitration opt-out period unless Haulwerk expressly states otherwise.
These Terms are governed by California law without regard to conflict-of-law principles.
Haulwerk may update these Driver Terms from time to time to reflect changes to the Driver App, our business practices, applicable law or regulatory requirements, or for other operational or legal reasons.
If an update materially affects your use of the Driver App or your legal rights, Haulwerk will provide reasonable advance notice before the updated Driver Terms take effect, such as by email to the address associated with your account or through an in-app or in-product notice. Unless a shorter period is required or permitted by law, material changes will take effect no less than thirty (30) days after notice is provided.
If you do not agree to the updated Driver Terms, you must stop using the Driver App before the updated Driver Terms become effective. Unless Haulwerk requires affirmative acceptance of an updated version, your continued access to or use of the Driver App after the effective date constitutes acceptance of the updated Driver Terms.
Haulwerk may require you to affirmatively accept an updated version of these Driver Terms before continuing to use some or all of the Driver App.
Haulwerk, LLC
907 Westwood Boulevard, Suite 126
Los Angeles, CA 90024
support@haulwerk.com